Terms of service

Terms of Service

Welcome to our store. By using this website and placing an order, you agree to the terms and conditions outlined below.

1. General

This website is operated by a UK-based sole trader. Throughout the site, the terms “we”, “us”, and “our” refer to the store owner. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions.

We reserve the right to update, change or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes.

2. Online Store Terms

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the service.

You must not transmit any worms, viruses, or code of a destructive nature.

3. Products and Services

All products are made to order and fulfilled by third-party providers. We make every effort to display the colours and images of our products as accurately as possible, but we cannot guarantee that your computer’s display will be accurate.

We reserve the right to limit or refuse orders that appear to be fraudulent or abusive.

4. Pricing and Payment

All prices are listed in GBP. As a sole trader, we are not currently VAT-registered, so VAT is not charged separately.

Payment is due at checkout. We reserve the right to change prices at any time without prior notice.

5. Shipping and Delivery

We offer free worldwide shipping. Production and delivery times vary by region and are estimates only. We are not liable for delays caused by shipping carriers or customs clearance.

More details can be found in our Shipping Policy.

6. Returns and Refunds

Because our products are made to order, we do not accept returns or exchanges unless the item is defective or damaged.

Full details can be found in our Refund Policy.

7. Third-Party Services

We use third-party services, including Gelato and Shopify, to operate our store and fulfil orders. By using our store, you also agree to the terms and privacy policies of those third-party providers.

8. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

9. Limitation of Liability

We shall not be liable for any injury, loss, claim, or damages of any kind resulting from the use of our products or website, including but not limited to errors or omissions in content or any loss or damage incurred as a result of using the service.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom.


Contact Information

If you have any questions about the Terms of Service, you can contact us at:

support@paletteandlens.com